Terms of service

Sipero Online provides World Wide Web page hosting. Sipero Online reserves the right to suspend or cancel a customer's access to any or all services provided by Sipero Online when Sipero Online decides that the account has breached the Terms of Service.

Definitions

"Charges" means the charges payable by the Customer for the provision of the Services details of which can be found on the Company's Website through http://www.siperoonline.co.uk, http://www.siperoonline.com, http://www.sipero.co.uk, http://www.sipero.com, which may vary from time to time;

"Company" means Sipero.com, whose office is currently situated at 12 Wellfield Gardens, Carshalton, Surrey, United Kingdom SM5 4EA;

"Commencement Date" means the date upon which the Company confirms acceptance of the Customer's offer to pay for the Services in accordance with these Conditions;

"Credit/Debit Card" means any credit card or debit card issued by financial institutions which is acceptable to the Company and include but are not limited to Master Card, Switch Card, Delta Card and Visa Card.

"Order" means a request made by the Customer to the Company for Services to be supplied subject to these Conditions;

"Specified Service" means the Service ordered by the Customer.

Use of services

By accepting these terms and conditions you are agreeing that you have the neccessary ability and knowledge to make use of the services offered by Sipero Online. Sipero Online provides detailed help and instructions to assist in the use of these services. E-mail technical support is made available to all users requiring assistance at all levels, however Sipero Online restrict this support to advice and information only and will not under any circumstances:

• Assist in the development or design of content
• Transfer files or folders
• Optimize site content

WHERE the customer / client has the ability to do so, unless such services have been agreed by Sipero Online.

SERVER USE

Sipero Online reserves the right to refuse service and /or access to its servers to anyone.

Sipero Online do not allow any of the following content to be stored on its servers:

Illegal Material - In any form, including but not limited to the unauthorised distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material.

Undesirable Content - We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software downloads may only be hosted if you are the writer and copyright owner of the software, all other software including freeware, shareware and trial software is forbidden. Audio and video downloads may only be hosted if you are the creator and copyright owner of the work.

Unlinked material: Files of any type which are not linked to from your web site hosted on Sipero Online servers may be removed without warning to avoid the use of file storage on our servers.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

BANDWIDTH AND SERVER USAGE POLICY

In rare cases Sipero Online may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, Sipero Online reserves the right to impose the High Resource User Policy for the consideration of all customers.

HIGH RESOURCE USER POLICY

Resources are defined as bandwidth and/or processor utilization.
Sipero Online may implement the following policy to its sole discretion:
When a website is found to be monopolising the resources available Sipero Online reserves the right to suspend that site immediately. In the event of an account exceeding its allocated bandwidth the user is liable for the cost of excess bandwidth at the rate of £1.80 + VAT per 100mb or part thereof. With the exception of the Brone hosting packages all users have access to adequate statistics and information detailing their account bandwidth useage and predicted monthly usage in order to forsee any excessive use. In all cases the user will be notified by email of any forseeable excessive use of bandwidth. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Sipero Online continues hosting the website for an additional fee.

PAYMENT POLICIES

All accounts are set up on a prepay basis. Although Sipero Online reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established, depending on the chosen payment frequency. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given by either Sipero Online or the customer.
In situations where the card number on file is declined Sipero Online will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, Sipero Online reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

Where other charges are incurred, for additional products, or excess usage fees as detailed in the High Resource User Policy, payment may be debited from the registered credit or debit card up to 60 days after the charge is incurred. In all cases notice of charges or excess fees will be issued no less than 24 hours prior to the card being debited.

All accounts are payable on demand. In the absence of demand, payment in full for the goods supplied shall be made by the Buyer to the Seller on or before the fourteenth day following the date of the invoice. The Seller shall also be entitled to charge such reasonable costs as it may incur in recovering any overdue balances.

If the Charges are not paid in accordance with the Company's invoice, the Company shall be entitled so far as is permitted by law and without prejudice to any other rights it may have to charge interest on the outstanding amount (both before and after judgement) at the rate of 6% above the base rate from time to time of LloydsTSB bank PLC from and including the due date but excluding the date the outstanding amount is paid in full.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically.

PAYMENT OPTIONS

In order to streamline our accounting procedures and keep costs down Sipero Online runs a limited number of payment options.
Credit / Debit Cards:
Sipero Online accepts Mastercard, Visa (not Visa electron), Switch and Solo

Cheque Payment:

This option is only available in some cases on request of a Sipero Online account. A credit / debit card number will still be required if customers require the facility to purchase domains and other services on-line. Sipero Online cannot guarantee that a service will be provided until after any received cheques have been cleared.

CONTACT WITH Sipero Online

You acknowledge and recognize that all contact with Sipero Online in the first instance should be made via the online form available on our website here, or via our postal address:

Sipero.com
12 Wellfield Gardens
Carshalton
Surrey
SM5 4EA

Tel: 07971 522790 or 0844 884 3468

You agree that Sipero Online is not obliged to offer telephone support as part of your agreement unless otherwise stated.

CANCELLATION AND REFUNDS

Sipero Online reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes Sipero Online's Terms of Service a refund will not be issued in the event of a cancellation.
If not entirely happy with the service provided by Sipero Online, customers may cancel their order within 7 days from order date without reason. Any payment made will be returned within 30 days of cancellation. Any incentives offered to customers when opening the account will also be cancelled - Where a free domain name is offered as part of a package the domain name remains the property of the account holder and will be charged at the standard rate which will be deducted from any monies owed by Sipero Online. Any domain name controlled by Sipero Online may be transferred to the new host free of charge at the request of the domain owner.

Customers paying anually may cancel their account at any time. Any domain name controlled by Sipero Online may be transferred to an alternative host free of charge at the request of the domain owner.

Customers paying monthly may cancel their account at any time by paying in full the remaining cost of their 12 months subscription. Any incentives offered to customers when opening the account will also be cancelled - Where a free domain name is offered as part of a package the domain name remains the property of the account holder and will be charged at the standard rate. In the event of cancellation by the customer of a monthly paid account, all remaining fees onwed by the customer are due within 14 days. Failure to pay within this time may result in the customers details being referred to a registered credit reference agency and collection agency.

Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Where a customer is unable to make use of Sipero Online services due to insufficient knowledge the customer should seek technical advice from the customer support team. Refunds will not be given in these instances when the account has been open for more than 7 days.

Fees charged on a prepay basis are non-refundable. Customers are not entitled to receive a refund unless the service is cancelled by Sipero Online or in circumstances where Sipero Online are in breach a refund may be due.

INDEMNIFICATION

Customer agrees that it shall defend, indemnify, save and hold Sipero Online harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Sipero Online, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Sipero Online against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Sipero Online's server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Sipero Online's server.

DISCLAIMER

Sipero Online reserves the right to revise its policies at any time.
In conjunction with The Supply of Goods and Services Act 1982 Sipero Online will carry out his work with reasonable care and skill. If the service is not carried with the requisite level of care and skill, the customer would be entitled to seek reimbursement for damages suffered as a result of this.

STATUTORY RIGHTS

This does not affect your statutory rights as a consumer.