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16/12/2018  

Frequently asked questions

Below you will find details of the most common questions relating to our web hosting services. If these details do not provide the answer you require please contact us for a more detailed answer.

Domains

-My package doesn't include a domain name, what are my options?
-I don't get access statistics of my account. Why?
-I have already registered a domain with a different provider. Can that domain be moved to Sipero Online?

Content
-Can I use my web site or page commercially?
-What sites may NOT be hosted on Sipero Online servers?

My package doesn't include a domain name, what are my options?
As a basic service, we are unable to offer a free domain name with our starter hosting packages. By default your account will be allocated a sub domain (http://youraccount.siperoonline.com). During the sign up procedure you will have the option to purchase a domain to accompany this account at our standard rates. Please note that this is merely an option and is not required. Alternatively if you currently own a domain you will also be given the opportunity to transfer it to your account free of charge. You may also forward your current domain to your account using standard HTML forwarding. For help with this please contact our support centre.

I don't get access statistics of my account. Why?
The statistics provided by Sipoero Online are comprehensive and extremely detailed. Therefoer in order to reduce processor usage and log file processing we are only able to offer this feature on our advanced services. You are however permitted to include ASP driven statistics generators in your site in order to record trafic.

I have already registered a domain with a different provider. Can that domain be moved to Sipero Online?
Yes. During the signup procedure you will be given the option to transfer an existing domain to your Sipero Online account free of charge. This may also be done at any time thereafter through your account page.

Can I use my web site or page commercially?
Yes. Your account may be used for any purpose so long as it falls within our acceptable use policy guidlines.

What sites may NOT be hosted on Sipero Online servers?
Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software downloads may only be hosted if you are the writer and copyright owner of the software, all other software including freeware, shareware and trial software is forbidden. Audio and video downloads may only be hosted if you are the creator and copyright owner of the work. Please note that our terms and conditions allow inspection of your site content by our administrators, and Sipero Online reserves the right to remove any site from our network.

All prices quoted are exclusive of VAT at 17.5%

* Free domain names are offered for the first 12 months only. In the case of UK domain names this applies to .co.uk, .org.uk, and .me.uk domains only. In the case of US domains this applies to .com, .net, and .org domains only. Where a required domain type is not offered free it may be added to your account for an additional charge which will be indicated prior to payment.


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